A new digital maturity index surveying local government authorities has found that Queensland had the highest level of digital maturity across Australia and New Zealand.
The ANZ Local Government Digital Maturity Index (DMI) showed that most local government authorities had started on their digital journey, and virtually all recognised it as the way of the future.
Queensland councils surveyed reflected an average ‘DMI’ – Digital Maturity Index – of 62%.
It surveyed 100 local government authorities in Australia and New Zealand about the extent to which they are digitising their internal processes and the delivery of their services.
Meaurement is key
The report’s lead author, Government News editor Graeme Philipson said that there was not enough not enough measurement of the effectiveness of digital technologies amongst local governments.
“Metrics shouldn’t be an afterthought – it should be an essentials part of the digitisation process.”
The survey also found that, in general, digital adoption and strategy grows with council size.