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Provincial councils bounce back from amalgamation aftermath

News Release

Monday, 17 August 2015

Provincial councils bounce back from amalgamation aftermath

QUEENSLAND’S provincial councils have recovered from their post-amalgamation struggles to post an impressive increase in their overall performance ratings.

Findings from the 2015 Community Satisfaction Tracking Study, commissioned by the Local Government Association of Queensland (the LGAQ), show councils in the state’s regions recorded their best rating in about eight years.

Satisfaction levels plummeted to about 60 per cent in 2011 when several councils devoted time and money to implement substantial structural change in the form of amalgamations.

This year, about 71 per cent of people surveyed were satisfied with their council’s performance.

Provincial councils also improved their performance in managing their shires, regions or cities.

'Councils are to be commended on the improvements we have seen in this latest survey,' LGAQ president Councillor Margaret de Wit said. 

'To record such improvement at a time when it has never been a more difficult environment for local government to operate in deserves a pat on the back for our councils.

'Councils have worked hard to achieve more with less and this is evidenced in these results.'

All categories of councils – developed metropolitan, fringe metropolitan, provincial and rural – recorded improved community satisfaction ratings in this year’s survey.

The findings suggest councils are doing a better job of delivering important services such as building and maintaining roads, footpaths, kerbing and guttering, and providing parking facilities.

The survey, which is commissioned by the LGAQ every two years, also found people were more satisfied with their council’s performance in protecting the environment, preserving heritage and making communities safer.

Cr de Wit urged councils to take note of the issues respondents believed were important, including the provision of basic services and infrastructure, water supply and financial management.

Visit the Community Satisfaction Survey webpage to see this year's survey report


Local Government Association of Queensland
LG House, 25 Evelyn Street, Newstead Qld 4006