Propel Partnerships has enjoyed an extraordinary year of growth and has generated $300 million in new forward revenues. The business executed major strategic partnership arrangements with two of Australia’s most forward looking councils – Mackay Regional Council and Liverpool City Council (NSW). The creation of Northern Australia Services (NAS) with Mackay RC will enable the council to embark on a comprehensive performance enhancement programme which will see the transformation of its entire customer facing and high volume transitional activities. NAS incorporates a broad range of functions, including: customer services; ICT; rates; AP/AR; payroll services and licensing. NAS is located in a fully integrated customer service centre, ensuring that that it is perfectly positioned to provide shared administrative service to both the public and private sectors across Northern Australia.
The expansion of Propel into the New South Wales local government sector demonstrates the extent of the capacity which now exists with the LGAQ’s business entities and the increasing ability to operate across state boundaries. The creation of the Liverpool Services Alliance (LSA) is the first strategic partnership in NSW and is positioned right in the very heart of the fast growing region in Australia, western Sydney. This will enable Propel to establish a broad shared services footprint in NSW in the coming years. This coincides with the State Government’s ‘Fit for the Future’ reform agenda, which will seek to modernise the provision and delivery of local government services in NSW.
Propel has also deepened its relationship with Ipswich City Council. The expansion of the Services Queensland Partnership into the provision of 24-7 out-of-hours services, rates arrears administration and digitisation/archiving services has been a huge success. Services Queensland is now providing shared services to 20 organisations, including councils in both Queensland and NSW. Propel and Ipswich have now enjoyed a highly productive working relationship for eight years – a great example of joint-working for the benefit of local people. Gold Coast City Council is a welcome new addition to the Propel’s expanding portfolio of clients.
Propel can support all councils in Queensland with either the in-house modernisation of service provision or via hosting in a shared service environment. The cost savings are increasingly self-evident. The uplifts in performance have been proven year after year.